Provisioned organisation
The environment is prepared with validated services and buildings.
Your queues move before people arrive.
Urgentis connects queues, appointments and counters to guide citizens before they travel and give teams one shared view.
Less uncertainty. More time to welcome people.
Urgentis makes the next step visible to citizens and staff without making public service feel impersonal.
- A clear answer before the trip
- Visible demand across services and counters
- A next step visible to everyone
The right journey before the first trip.
Citizens understand what to prepare, when to arrive and where to report. The team avoids unnecessary redirection and stays in control of every step.
- 01
Choose the service
Population, civil status, planning or any other configured service.
- 02
Join or book
The municipality offers a queue, an appointment or the right instruction.
- 03
Receive a clear status
The individual link shows the next step without requiring an app.
- 04
Reach the right counter
Staff find the citizen and useful context in their workspace.
See demand before it becomes a queue.
One view connects queues, counters and priorities. Staff keep working while management sees pressure building early.
Less searching. More time for people.
The record brings together the requested service, language, status and only the necessary information. Staff retain the decision, with useful context at the right moment.
- Next action visible
- Role-based rights
- Traceable action history
Citizens no longer have to guess the next step.
A personal link shows the service, position and right time to arrive. No ordinary account, no app and no new instructions to learn.
- No app to install
- Individual limited link
- Information in the chosen language
Live updateStatus of your visitPopulation service
2 people ahead of you
Professional access, not open registration.
The municipality is provisioned as an organisation. Staff accounts are named, provisioned and managed according to internal responsibilities.
Role-based rights
Staff, managers and admins see only what they need.
Strong authentication
Two-factor authentication is required for administrators.
Audit trail
Sensitive actions are recorded for oversight and compliance.
Belgium
Born in Brussels.Designed for our public services.
Urgentis is built in Molenbeek by Pixel Company with direct attention to Belgium’s linguistic, operational and regulatory reality.
- French and Dutch from the start
- eID and itsme available per journey
- Support rooted in Brussels
Application hosting and data at rest within the European Union.
Pixel Company · CBE 1016.324.626 · BrusselsMunicipal questions
The essential answers before preparing a first pilot with your teams.
See all questionsDo existing tools need to be replaced?
No. The pilot scope is agreed with the municipality. Urgentis can start with one service and connect progressively to existing processes.
Do citizens need an account?
Not for ordinary public journeys. They use an individual link. Strong authentication can be added where a service requires it.
How do staff gain access?
The municipality appoints its managers. Named accounts are provisioned with rights limited by role, service and building.
Can teams work in French and Dutch?
Yes. The interface and citizen journeys support multiple languages, including French, Dutch and English.
Do not change everything. Prove it with one service.
Describe the current reception flow. We prepare a scope, timeline and verifiable success criteria before any wider rollout.